The Bank of Punjab, one of Pakistan’s fastest-growing banks with over 900+ online branches nationwide, is seeking an experienced professional to lead its Voice Channel operations within the Digital Transformation Division. The selected candidate will be responsible for managing 24/7 phone banking services, optimizing service levels, coordinating with internal and external stakeholders, and ensuring efficient team performance. This role provides an exciting leadership opportunity for individuals aiming to contribute to a progressive financial institution.
Job Information:
| Field | Details |
|---|---|
| Position | Head Voice Channel (IT Group) |
| Grade | OG-I / VP-I |
| Division | Information Technology Group – Digital Transformation Division |
| Location | Lahore |
| Education | Minimum Bachelor’s or equivalent from HEC recognized university |
| Experience | Up to 7 years (including at least 4 years of relevant experience) |
| Age Limit | Up to 55 years (as of July 30, 2025) |
| Key Responsibilities | – 24/7 Phone Banking Operations- Team Management & Mentorship- Shift Rostering- Stakeholder Coordination- SBP Compliance- Productivity Monitoring |
| Skills Required | Customer Service, Team Leadership, Operations Management, Conflict Resolution |
| Job Type | Full-Time |
| Salary | Market-based (competitive) |
| Employer | The Bank of Punjab |
| Application Deadline | July 30, 2025 |
How to Apply
Interested candidates fulfilling the eligibility criteria can apply online through the BOP careers portal:
🔗 https://www.bop.com.pk/available-jobs
Note:
- Only shortlisted candidates will be contacted.
- No TA/DA will be admissible.
- Females, minorities, PWDs, and transgender individuals are encouraged to apply.
- BOP reserves the right to accept/reject applications without assigning any reason.
