The Bank of Punjab is seeking a seasoned IT professional to lead the operations of its call center and CRM technologies. This role involves managing ACD, IVR, UANs, and CRM systems, enhancing the customer experience through system optimization, and ensuring reliability via upgrades and business continuity plans. The ideal candidate will bridge business goals with technology implementation, driving both performance and innovation.
Job Information:
| Attribute | Details |
|---|---|
| Position | Team Lead – Call Center & CRM Tech |
| Grade | OG-I / AVP |
| Location | Lahore |
| Qualification | Bachelor’s degree or equivalent (HEC recognized) |
| Experience | Minimum 5 years of relevant experience |
| Age Limit | Up to 55 years as of July 01, 2025 |
| Key Responsibilities | – Manage call center technologies (ACD, IVR, UAN, CRM)- System monitoring & optimization- Disaster recovery & upgrades- Performance analytics using CMS- Stakeholder liaison |
| Employment Type | Full-Time |
| Salary | Market-based competitive remuneration |
| Gender & Inclusion | Equal Opportunity Employer – Female, Minority, Transgender, PWD encouraged |
How to Apply
Interested candidates meeting the eligibility criteria can apply via the official Bank of Punjab career portal:
🔗 Apply Online: https://www.bop.com.pk/available-jobs
📅 Application Deadline: July 01, 2025
Note: Only shortlisted candidates will be contacted. No TA/DA is admissible.
