The Bank of Punjab (BOP) is seeking a highly motivated and experienced Team Lead – Call Center & CRM Technology to manage and optimize the Bank’s contact center systems including ACD, IVR, CRM, and call routing. This role will be responsible for system performance analysis, upgrades, disaster recovery, and aligning technology initiatives with business goals. The selected candidate will play a pivotal role in delivering superior customer experiences through advanced IT solutions.
Job Information:
| Field | Details |
|---|---|
| Position | Team Lead – Call Center & CRM Technology |
| Grade | OG-I / AVP |
| Location | Lahore |
| Department | Information Technology Group |
| Education | Bachelor’s or equivalent from HEC-recognized university |
| Experience | Minimum 5 years of relevant experience in contact center/CRM technologies |
| Age Limit | Up to 55 years as of July 01, 2025 |
| Key Responsibilities | – Manage ACD, IVR, UANs, CRM, and voice systems- Monitor performance- Plan upgrades & patching- Implement disaster recovery protocols- Align tech with business goals |
| Employment Type | Full-time |
| Salary | Market competitive |
| Posting Date | June 29, 2025 |
| Last Date to Apply | July 01, 2025 |
How to Apply
- Apply online via BOP Career Portal
- Last date to apply: July 01, 2025
- Only shortlisted candidates will be contacted.
- No TA/DA will be admissible.
- The Bank reserves the right to reject any application(s).
- BOP is an Equal Opportunity Employer (Females, minorities, PWDs, and transgender individuals are encouraged to apply).
