The Bank of Punjab (BOP), a rapidly growing financial institution with over 900 branches across Pakistan, is seeking a seasoned professional to lead its Contact Center and CRM Technologies unit within the Information Technology Group. The ideal candidate will be responsible for managing the end-to-end lifecycle of all customer interaction technologies, including ACD, IVR, CTI, CRM, and digital communication tools.
Key responsibilities include designing call routing strategies, enabling omni-channel solutions (Voice, Email, SMS, Chatbots), implementing automation for service delivery, and aligning CRM platforms with business objectives. The role demands innovation, strategic planning, and strong leadership in optimizing contact center efficiency and customer experience.
Job Information:
| Field | Details |
|---|---|
| Position Title | Unit Head – Contact Center & CRM Technologies |
| Grade | AVP / VP |
| Department | Information Technology Group |
| Location | Lahore |
| Qualification | Minimum Bachelor’s degree from an HEC-recognized institution |
| Experience Required | Minimum 6 years in a similar role |
| Age Limit | Up to 55 years (as of July 01, 2025) |
| Employment Type | Full-time |
| Posting Date | June 29, 2025 |
| Last Date to Apply | July 01, 2025 |
| Salary | Market competitive |
| Key Skills | CRM Systems, ACD/IVR/CTI, Contact Routing, Omni-channel Platforms, Automation |
How to Apply
Interested candidates who meet the eligibility criteria are encouraged to apply online:
🔗 Apply Now: https://www.bop.com.pk/available-jobs
🗓 Deadline: July 01, 2025
