About the Role:
The Audio Visual Technician's function is to manage the daily AV support services in accordance with the client's expectations and CBRE's contracted Service Level Agreements along with maintaining and improving the AV estate within the building.

The technician will also provide site access and supervision for AV vendor installation teams carrying out project work.

This position involves a high level degree of exposure to external guests, working with executive management and managing directors of the organization to provide the service listed below.

What You'll Do:
Key Responsibilities:

• Act as single point of contact and develop positive relationships with S&P employees for Audio Visual services
• Videoconference installation, deployment, and end user support (VC) ? Management of the global videoconference directory
• Audioconference account administration and end user support (AC)
• Web Conference account administration and end user support
• Manage and support HP/Poly Room Schedulers
• Events - PA Setups, Live Mixing
• Control and support for IPTV distribution
• OneLan digital media - Manage hardware, Configuration, and organise training
• Maintain AV bookings Access Database
• Desk & Room booking Applications, Bookings/Reservations/1st Line Support/Maintenance
• Remote Support and First fix issues for Regional Offices
• Occasional requirement to travel to SPG office within the region to support VIP events and AV instillations.
• Occasionally provide out-of-hours site escort to various 3rd party contractors engaged in AV related works.

Primary Duties

Video/Audio Conferencing:

• Videoconference/audio conference set-up and support. Best efforts should be made to ensure all sites are connected on time and receiving/transmitting good audio/video and content if required.
• Configuration of all new & relocated VC systems within EMEA
• Carry out VC Software updates and store the newly created profiles in their correct folder location
• Assist with AV Helpdesk support for AV/VC problems
• Fault Escalation for Polycom Elite Support

General AV Meeting Room support:

• AV Equipment set-up and support.
• Ensure all AV hardware are updated with the latest firmware.
• Presentation support, including duration support.
• Respond to Work Orders raised via the facilities helpdesk - close work order on job completion.

Fault and Room Checks:

• Carry out regular meeting room checks, ensuring all equipment functions correctly in accordance with the room check procedure

What You'll Need:

Person Specification

• The job demands a high level of resourcefulness and organizational abilities.
• Excellent communication skills are imperative in this role.
• The person must display diligence in abundance in servicing clients; in addition, time management and a sense of urgency are crucial. The individual must possess an eye for quality and attention to detail.
• The individual must have the ability to deliver in accordance with S&P Global specific requirements and a willingness to work as a team player following guidelines and instruction where appropriate. Flexibility in the role is a necessity.
• The individual must have the ability to build a professional relationship of trust with both internal and external clients.
• As a representative of CBRE in contact with clients, the incumbent is expected to be well groomed and to always observe the Company's dress code. In addition, the individual must ensure that the professional conduct lives up to the Company's stature as the world's leading property services company.

Skills Required

• Ability to work in a very high pace and dynamic environment
• Excellent customer service skills to deal with issues ranging from senior level to administrators
• Innovative with new ideas and solutions to problems
• Ability to quickly adapt to changing needs, infrastructure, and involving business processes
• Ability to Set-up, configure and operate multimedia, AV and video conferencing equipment
• Good verbal and written communication skill
• Strong interpersonal and communication skills
• Accomplished understanding of MS Office Suite
• Good understanding of health & Safety protocol
• Ability to respond effectively to highly sensitive issues.

Why CBRE

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values - respect, integrity, service and excellence - and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.

Applicant AI Use Disclosure

We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process