Job Title: Back-End Support Doctors (Clinical Operations) — Night Shift

Location: Gulshan-e-Iqbal, Block 13D, Karachi (Onsite)

Qualification:

MBBS required

About the Role

We support US-based physicians caring for patients in hospitals, Skilled Nursing Facilities (SNF), Assisted Living Facilities (ALF), and home-based/telehealth programs. As a Back-End Support Executive, you will work the

night shift

escalate priority issues

Google Chat

Key Responsibilities

• Chart Review & Data Abstraction

• Review admission notes, progress notes, vitals, I/O, labs, imaging, and orders across different EHRs.
• Track trends in

  vitals, labs, and test results

  (e.g., BP/HR/SpO₂, CBC/CMP, troponin, INR, A1c, renal panel).

• Clinical Documentation

• Draft clear clinical notes

  in the EHR aligned to patient condition and physician directives.

• Add encounter information

  and update problem lists/medication lists/allergies after physician visits.
• Maintain accurate

  time-stamped logs

  of all actions taken and communications sent/received.

• Triage & Escalation

• Prioritize and escalate

  abnormal findings to the US physician according to the escalation matrix (e.g., critical labs, significant vitals deviation, rapid clinical changes).
• Summarize cases succinctly (chief issue → pertinent findings → objective data → current status → requested action).

• Communication

• Work directly with US physicians via Google Chat (voice notes + text)

  ; capture and implement instructions precisely.
• Coordinate with internal teams to resolve EHR access issues, missing data, or documentation gaps.

• Compliance & Quality

• Adhere to HIPAA/PHI confidentiality, organizational SOPs, and documentation standards.
• Meet SLAs and quality targets for

  accuracy, completeness, and turnaround time

  .

Required Qualifications & Skills

• MBBS

  (mandatory).
• Comfortable working

  night shifts

  aligned to US hours.
• Strong grasp of

  medical terminology

  , clinical reasoning, and basic interpretation of vitals/labs.
• Excellent

  written and verbal communication

  in English; crisp, structured clinical summaries.
• High

  attention to detail

  , reliability, and sound

  decision-making

  under time constraints.
• Hands-on with

  EHR systems

  (any), Google Workspace (Docs/Sheets), and

  Google Chat

  .
• Fast, accurate typing; disciplined task tracking and follow-through.

Nice to Have

• Prior experience in

  clinical operations, hospitalist programs, RPM/CCM

  , or back-office physician support.
• Familiarity with US payer/clinical workflows and common EHRs (e.g., Epic, PCC, Athena, eCW, Elation, etc.).

Shift, Employment Type & Location

• Shift: Night (US hours) — exact schedule shared during interviews.
• Type: Full-time, onsite.
• Office: Gulshan-e-Iqbal, Block 13D, Karachi.

Performance KPIs (what success looks like)

• Documentation accuracy & completeness.
• Turnaround time from data review to escalation.
• Adherence to escalation matrix and SOPs.
• Communication clarity and responsiveness.
• Compliance (HIPAA/PHI) and zero data-handling incidents.

What We Offer

• Structured onboarding with SOPs, escalation matrix, and EHR workflows.
• Continuous coaching and clear growth paths in clinical operations.
• Market Competitive Salary
• Health Insurance
• Door to Door Pick and Drop for female candidates.

How to Apply

Send your

CV

career@teksoft.net

• Back-End Support Executive (Night Shift) — MBBS

  .

Or apply directly on LinkedIn