Our client Faysal Bank Ltd is looking for a Bank Relationship Officer - Sales & Customer Service in REMOTE

The Relationship Officer at Faysal Bank Ltd is responsible for driving and managing the banks sales strategy and customer acquisition in the assigned branch. This role focuses on achieving portfolio growth and meeting cross-sell targets to support the branch's business objectives. The officer ensures excellent customer service while managing existing client relationships and maintaining compliance with internal policies and regulatory standards. Attention to detail, ability to work under pressure, and dedication to target achievement are key to succeeding in this role.

The position does not involve managing a team but requires frequent interaction with customers to build and sustain professional relationships. The Relationship Officer provides financial advice tailored to customer needs, maintains accurate records, and ensures all procedures comply with KYC, CDD, AML, and CFT regulations. This entry-level role welcomes fresh graduates who bring strong communication and relationship management skills, along with a focused approach to achieving business goals.

Responsibilities

• Manage the existing liability portfolio and maintain strong client relationships within the branch.
• Meet assigned deposit mobilization, cross-sell, and new-to-bank targets as directed by management.
• Deliver high-quality customer service by understanding and advising customers on financial products and solutions that meet their needs.
• Ensure strict compliance with all internal policies and regulatory requirements related to Know Your Customer (KYC), Customer Due Diligence (CDD), Anti-Money Laundering (AML), and Counter Financing of Terrorism (CFT) while onboarding new accounts.
• Maintain accurate and up-to-date records of customer information, transactions, and due diligence documentation in accordance with regulatory standards.
• Cultivate ongoing professional relationships with customers to consistently provide a superior customer experience and support retention.
• Support branch business volume growth by actively promoting bank products and services aligned with customer profiles and business objectives.
• Work effectively under pressure to meet targets within deadlines while maintaining attention to detail and compliance standards.