Company Description

Royal International Exchange Co. (Pvt) Ltd. is one of Pakistan’s leading foreign exchange companies, licensed and regulated by the State Bank of Pakistan. Operating under Exchange Company License No. 25 since January 2005, the company has built a strong reputation for compliance and reliability. RIEC maintains a wide online network of branches, franchises, and payment booths across the country, providing convenient access to foreign exchange services. The company has rapidly met its expansion and revenue goals, offering team members a stable and growth-oriented work environment.

Role Description

This is a full-time, on-site Counter Teller role based in Rawalpindi. The Counter Teller is responsible for handling customer transactions, including buying and selling foreign currency, processing remittances, and managing cash deposits and withdrawals in accordance with company policies and regulatory requirements. The role involves verifying customer identification and documents, ensuring accurate transaction recording, balancing cash at the end of each shift, and maintaining proper records. The Counter Teller will respond to customer inquiries, provide information about exchange rates and services, and escalate any suspicious or unusual transactions following compliance guidelines. The role also includes maintaining a professional and welcoming counter environment, coordinating with branch colleagues, and supporting daily operational tasks as needed.

Qualifications

• Candidates should possess strong numeracy and cash-handling skills, with attention to detail and accuracy in transaction processing.
• Candidates should possess customer service and communication skills to interact effectively with diverse clients at the counter.
• Candidates should possess basic computer literacy and familiarity with transaction processing systems or POS/branch software.
• Candidates should possess knowledge of foreign exchange operations, banking or financial services practices, and regulatory compliance concepts; prior experience in an exchange company or bank is an advantage.
• Candidates should possess integrity, reliability, and the ability to follow procedures, including AML/KYC guidelines and State Bank of Pakistan regulations.
• Candidates should possess the ability to work in a fast-paced environment, manage queues efficiently, and collaborate with team members and supervisors.
• Intermediate or bachelor’s degree in commerce, finance, business, or a related field is preferred.
• Basic proficiency in English and Urdu, with the ability to read and understand official documents; additional local language skills are a plus.