Customer Support Executive | Hyderabad Pk (onsite)
Job Overview
Job Description
Location: Onsite – Hyderabad, Sindh
Job Type: Full-Time
Working Hours: 10:00 AM – 7:00 PM
Salary: Competitive, based on skills and experience
Cystence is looking for a Customer Support Assistant to join our team. The role involves assisting customers who use our ERP and business management software, answering their queries, and helping them understand and use different software features.
We're looking for someone with good communication skills, a basic understanding of computers, and an interest in learning about business software.
Requirements
- Good verbal and written communication skills.
- Basic knowledge of computers, software, and internet applications.
- Ability to communicate professionally and deal with customer queries.
- Basic understanding of accounting, inventory, or business operations is a plus.
- Good problem-solving and organizational skills.
- Willingness to learn new software and technical concepts.
- Ability to work independently as well as part of a team.
- A degree or educational background in Computer Science, IT, Business Administration, or a related field is preferred.
- Previous experience in customer support or software support will be an advantage.
Responsibilities
- Respond to customer queries through calls, messages, and other communication channels.
- Assist customers in using Finards Lite ERP and its various features.
- Guide users through common software processes and resolve basic issues.
- Identify, document, and report software bugs or technical problems.
- Coordinate with the development team to communicate reported issues.
- Assist with customer onboarding and basic software training.
- Maintain records of customer inquiries and follow up on pending requests.
- Ensure customers receive timely and professional support.
What We're Looking For
A responsible and well-organized individual who is comfortable communicating with people, handling customer queries, and learning new things. The candidate should have a positive attitude and be willing to develop their skills in software and customer support.
How to Apply
Interested candidates can send their updated CV to:
hr@cystence.com
Subject: Application – Customer Support Assistant
Only shortlisted candidates will be contacted for an interview.
How to Apply
Interested candidates can submit their CV directly using the quick apply option. Candidates can also review openings on the official Cystence website.
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Customer Support Executive | Hyderabad Pk (onsite)
Job Description and Requirements
Location: Onsite – Hyderabad, Sindh
Job Type: Full-Time
Working Hours: 10:00 AM – 7:00 PM
Salary: Competitive, based on skills and experience
Cystence is looking for a Customer Support Assistant to join our team. The role involves assisting customers who use our ERP and business management software, answering their queries, and helping them understand and use different software features.
We're looking for someone with good communication skills, a basic understanding of computers, and an interest in learning about business software.
Requirements
- Good verbal and written communication skills.
- Basic knowledge of computers, software, and internet applications.
- Ability to communicate professionally and deal with customer queries.
- Basic understanding of accounting, inventory, or business operations is a plus.
- Good problem-solving and organizational skills.
- Willingness to learn new software and technical concepts.
- Ability to work independently as well as part of a team.
- A degree or educational background in Computer Science, IT, Business Administration, or a related field is preferred.
- Previous experience in customer support or software support will be an advantage.
Responsibilities
- Respond to customer queries through calls, messages, and other communication channels.
- Assist customers in using Finards Lite ERP and its various features.
- Guide users through common software processes and resolve basic issues.
- Identify, document, and report software bugs or technical problems.
- Coordinate with the development team to communicate reported issues.
- Assist with customer onboarding and basic software training.
- Maintain records of customer inquiries and follow up on pending requests.
- Ensure customers receive timely and professional support.
What We're Looking For
A responsible and well-organized individual who is comfortable communicating with people, handling customer queries, and learning new things. The candidate should have a positive attitude and be willing to develop their skills in software and customer support.
How to Apply
Interested candidates can send their updated CV to:
hr@cystence.com
Subject: Application – Customer Support Assistant
Only shortlisted candidates will be contacted for an interview.
