Job Overview

Recovery Assistant is seeking a qualified, proactive, and dynamic professional for the position of

Recovery Assistant

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Job Reference: JJ-00726

Job Details

Company Description

Recovery Assistant is a progressive real estate development company in Pakistan, backed by over 25 years of professional experience through the Eden Group. Formed in 2005, the company focuses on addressing rapid urbanization and providing quality, affordable accommodation. Eden Builders benefits from the strong reputation and successful project delivery record of Eden Developers Limited, which has earned significant goodwill in the sector.

The organization emphasizes a world-class HR function to support its large workforce, promote excellence, and act as a proactive business partner and employee advocate. Eden Builders continues to grow by recruiting skilled professionals who help drive the company to new heights.

Role Description

The Recovery Assistant is a full-time, on-site role based in Lahore. This role is responsible for supporting the recovery and collection of outstanding payments from clients and stakeholders, ensuring accurate documentation and adherence to company policies. Day-to-day tasks include maintaining updated records of accounts, following up on pending dues via phone, email, and in-person visits, and coordinating with internal departments such as finance and sales to resolve discrepancies.

The Recovery

Assistant will prepare basic reports, track recovery progress, and escalate complex cases to senior team members as needed. The role also requires maintaining professional communication, supporting continuous improvement of recovery processes, and contributing to a positive, collaborative work environment.

Qualifications

• Candidates should possess strong communication, negotiation, and interpersonal skills for effective interaction with clients and internal teams.
• Candidates should possess basic financial understanding, record-keeping, and data entry skills, with attention to detail and accuracy.
• Candidates should possess organizational and time management skills, including the ability to prioritize tasks, meet deadlines, and handle multiple accounts.
• Candidates should possess problem-solving and conflict resolution skills to address payment issues and discrepancies constructively.
• Relevant experience in collections, customer service, or administrative support within real estate or a related sector is highly beneficial.
• Proficiency with standard office software (e.g., spreadsheets, word processing, email) and the ability to learn company systems is preferred.
• A minimum of a high school diploma is required; a bachelor’s degree in business, finance, or a related field is an advantage.
• Ability to work on-site in Lahore, demonstrate professional ethics, and maintain confidentiality of financial and client information.

Key Responsibilities

The Recovery Assistant is responsible for collecting outstanding payments from clients and maintaining accurate account records. This includes following up on dues via various channels and coordinating with finance and sales departments to resolve discrepancies.

Requirements and Skills

Candidates need strong communication and negotiation skills along with basic financial and data entry proficiency. A minimum of a high school diploma is required, while a bachelor's degree and relevant experience in real estate collections are advantageous.

Key Competencies: Communication, Negotiation, Interpersonal Skills, Financial Understanding, Record-keeping, Data Entry, Time Management, Problem-solving, Conflict Resolution, Collections, Customer Service, Administrative Support, Spreadsheets, Word Processing, Email, Real Estate, Payment Recovery, Account Management, Financial Documentation, Debt Recovery