About us:

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

About the Division:

Al-Ghazi Tractors Limited

, the subsidiary company of Al-Futtaim group of Dubai, is a story of rollicking success. With consistent corporate achievements, the company is recognized for corporate excellence and “Best Corporate Performance”.

With its Corporate office in Lahore, the AGTL plant at Dera Ghazi Khan, manufactures New Holland (Fiat) tractors in technical collaboration with CNHI - Case New Holland, the Number One manufacturer of agricultural tractors in the world. The AGTL plant, an icon of engineering dynamics operates on high efficiency. With Quality Control and Quality Assurance, quality improvement systems exist at every level. One of our mission statement reads: “Our most enduring competitive edge is the quality of tractors”.

What you will do?

Purpose:

The

Executive Aftersales & Services

is responsible for driving aftersales performance by ensuring effective warranty and customer complaint resolution, enhancing regional customer satisfaction, and achieving spare parts and lubricants sales targets. This role focuses on strengthening dealership and workshop operations, expanding the service network, monitoring product quality and field performance, and ensuring operational excellence in line with company standards and business objectives.

Key Responsibilities:

• Manage customer complaints and warranty claims, ensuring timely resolution and improved customer satisfaction across the region.
• Monitor field failures and recurring technical issues, providing product quality feedback and actionable reports to management.
• Drive spare parts and lubricants sales through the dealer network and affiliated workshops to achieve assigned regional targets.
• Monitor dealership and workshop performance through regular audits, identifying operational gaps and implementing improvement plans.
• Oversee warranty parts planning, inventory management and stock control to ensure timely availability and minimize discrepancies.
• Develop and strengthen the dealership and workshop network in the Multan region in accordance with company standards.
• Ensure effective implementation of aftersales processes, service KPIs and compliance with company policies.

Education:

• Bachelor's degree in Mechanical/Agricultural Engineering from an HEC recognized university.

Minimum Experience and Knowledge:

• 1–3 years

  of relevant experience in sales, business development, or aftersales within the automotive, tractor, or allied industry.
• Experience in achieving sales targets, expanding distribution networks, and building strong customer relationships.
• Knowledge of the

  tractor or automotive industry

  , including spare parts and lubricants sales, dealer operations, and channel development, is preferred.

Job-Specific/Technical Skills:

• Strong sales, negotiation, and business development skills.
• Excellent relationship management and communication skills.
• Proficiency in ERP systems and Microsoft Office.
• Ability to analyze market trends, monitor KPIs, and prepare sales reports.
• Willingness to travel frequently and thrive in a fast-paced, target-driven environment.