Job Overview

IT Lead Infrastructure and Operations Pakistan is seeking a qualified, proactive, and dynamic professional for the position of

IT Lead Infrastructure and Operations

Job Reference: JJ-00806

Company: IT Lead Infrastructure and Operations Pakistan

Location: IT Lead Infrastructure and Operations Pakistan Head Office, 37-C-I, Gulberg-III, Lahore, Punjab

Employment Type: Full-Time

Role Summary

Overview The purpose of this role is to be the Interface with Business / Market team and manage relationship Leads IT Infrastructure operational availability and restorationof all IT services including Network, Compute, Workplace,Field services for the region Ensures that all IT related services are delivered effectively and efficiently to the business Holds the responsibility that all Infra Services delivered to the Pakistan Business are in line with the IT Lead Infrastructure and Operations Standards. Develop and own Infra...

Key Responsibilities

• Sets the agenda for the Field services team, prioritizes their work and manages their performance Identifies opportunities to reduce baseline costs and enhance service levels Review infrastructure and identify risk / opportunities drive/ support continuous service improvement Creates a feedback mechanism of key metrics to ensure services meets the needs of end users Must understand the overall setup of IT Infrastructure Services and roles played by various Service Providers Manages Field services specific end user services support strategy, site services support strategy, service improvement plans and routine operational tasks/events Handle Conflict Management and Escalation Management to ensure smooth Operations related to Infrastructure Service Drives resolution across multiple teams during region impacted Severity 1/2/3 incidents related to IT Infra including Network, Compute, Wages consistent end-to-end service levels Support global, sector, market IT infra / business projects delivery and migration to operations Drives continuous improvement related to IT infra in field locations Drive incident resolution with the help of service providers for various infra services Manages and coordinates the environment operations from an end-to end perspective Drives changes derived from incident resolutions Coordinates user acceptance testing of various projects /programs delivered in field locations Owns the last mile management (i.e., site, end-user) Owns IT specific landscape and portfolio availability through IT services continuous improvement Owns IT Infra specific IT Incident recovery and coordination of Root Cause Analysis in partnership with ITOps providers/partners Risk Management - holds the role to drive and follow-up the PICT “IT Lead Infrastructure and Operations IT Controls Template” agenda for Pakistan Business Units and assure controls implementation and execution Manage / provide executive support for Executives in Field locations Manage service desk across markets operations of Pakistan Business Units Overview vendor relationship / services offers across various IT infra verticals

Qualifications and Requirements

• Qualification: Bachelor's degree in Engineering or Technology Years of Experience: 15+ years in Infra delivery and support roles Tech Skills: Infra (Compute, Network, Digital Workplace services) technical skills Knowledge of Project management tools and experience in project management ITIL certification desirable Non TechSkills: Problem solving Excellent communication skills Ability to work under pressure People / stakeholder management Differentiating Competencies Ability to work cross functional areas to drive continuous improvement Ability to work with virtual teams (remote work locations) and lead team of external technical resources(contractors) based in multiple locations globally ITIL (Information Technology I Infrastructure library) / Agile certification Strong communication skills to meet with business, understand sometimes ambiguous, needs, and translate to clear, aligned requirements Excellent verbal and written communication capabilities with the ability to interact and influence at all levels of the organization

About IT Lead Infrastructure and Operations

IT Lead Infrastructure and Operations products are enjoyed by consumers more than one billion times a day in more than 200 countries and territories around the world. IT Lead Infrastructure and Operations generated more than $91 billion in net revenue in 2023, driven by a complementary beverage and convenient foods portfolio that includes Lay's, Doritos, Cheetos, Gatorade, Pepsi-Cola, Mountain Dew, Quaker, and SodaStream.