Company Description

Bank Alfalah Limited is one of the largest private banks in Pakistan, with over 1,200 branches across more than 250 cities and an international presence in Afghanistan, Bangladesh, Bahrain, and the UAE. The bank is owned and operated by the Abu Dhabi Group, with the International Finance Corporation (IFC) of the World Bank holding a 15 percent stake. Since commencing operations in 1997, Bank Alfalah has provided financial solutions to individuals, businesses, institutions, and public sector entities. Its services span corporate and investment banking, consumer banking, SME and agri-finance, Islamic banking, asset financing, and securities brokerage. Bank Alfalah maintains strong credit ratings from JCR-VIS and PACRA and is listed on the Pakistan Stock Exchange, reflecting its stability and growth potential for professionals.

Role Description

This is a full-time, on-site Relationship Manager role based in the Karachi Division. The Relationship Manager is responsible for managing and growing a portfolio of customers by understanding their financial needs and offering suitable banking products and services. Day-to-day tasks include building long-term client relationships, conducting regular account reviews, cross-selling products, and ensuring high service standards. The role involves coordinating with internal teams to resolve client issues, monitoring account performance, and maintaining compliance with bank policies and regulatory requirements. The Relationship Manager also contributes to branch business targets through proactive client acquisition, retention, and risk-aware decision-making.

Qualifications

• Strong client relationship management, customer service, and interpersonal skills.
• Proficiency in sales, cross-selling, and business development within banking or financial services.
• Solid understanding of retail and corporate banking products, including deposits, loans, credit cards, and trade services.
• Ability to analyze financial information, assess creditworthiness, and manage portfolio risk.
• Effective communication, presentation, and negotiation skills.
• Bachelor’s degree in Business, Finance, Economics, or a related field; a relevant postgraduate qualification is an advantage.
• Prior experience in relationship management, branch banking, or customer-facing financial roles is preferred.
• Strong organizational and time management skills, with the ability to work towards targets and deadlines.
• Comfort with using core banking systems, MS Office tools, and reporting dashboards.
• Commitment to ethical conduct, regulatory compliance, and professional integrity.