Growatt Recruiting

Position: Senior After-Sales Technical Manager – Pakistan

Office Location: Islamabad, Pakistan

Job Description

We are looking for an experienced and proactive

Senior After-Sales Technical Manager

to lead and manage after-sales technical support and service operations in the Pakistani market. The ideal candidate should have strong technical expertise in solar inverters and energy storage systems, proven team management experience, and the ability to drive service quality and customer satisfaction.

Key Responsibilities

1. Team Leadership: Lead and manage the after-sales technical team in Pakistan, overseeing technical support, troubleshooting, field service, and customer issue resolution.
2. Technical Support: Provide technical guidance and support for Growatt products, including product diagnosis, system troubleshooting, commissioning, maintenance, replacement, and system upgrades.
3. Technical Escalation Management: Take ownership of complex technical issues and customer escalations, identify root causes, coordinate solutions, and ensure timely resolution of customer and distributor complaints.
4. Technical Training: Organize and deliver technical training for distributors, installers, service partners, and internal team members on product installation, commissioning, operation, and troubleshooting.
5. Product Quality Improvement: Monitor product quality issues in the Pakistani market, collect and analyze field feedback, and work closely with HQ R&D, Product, Quality, and other relevant departments to drive technical improvements.
6. Service Management: Establish and optimize after-sales service processes, technical standards, and service performance management to ensure consistent service quality and response efficiency across Pakistan.
7. Technical Documentation: Oversee the development and maintenance of technical documentation, troubleshooting guidelines, FAQs, service reports, and other technical materials.
8. Customer & Market Support: Regularly visit key customers, distributors, installers, EPCs, and project sites to provide on-site technical support and strengthen customer relationships.
9. Performance Management & Reporting: Monitor team performance, technical case resolution, product quality issues, and service activities. Regularly report key results and improvement recommendations to management and HQ.
10. Cross-functional Coordination: Act as a key technical liaison between the Pakistan team and HQ, ensuring effective communication and coordination on technical issues, product feedback, and service improvement initiatives.

Qualifications

• Bachelor's degree in Electrical Engineering, Power Electronics, Automation, or a related technical field.

• At least 7 years of relevant working experience

  in technical service, after-sales service, technical support, or a related field, preferably in the PV, inverter, energy storage, or electrical industry.

• Proven experience in managing and leading technical or after-sales service teams

  , with strong leadership and team development capabilities.
• Strong technical knowledge of PV systems, solar inverters, hybrid inverters, energy storage systems (BESS), and electrical systems.
• Proven ability to independently handle complex technical issues, customer escalations, and major project-related technical challenges.
• Experience in establishing service processes, improving service efficiency, and managing technical service performance.
• Strong communication, problem-solving, analytical, and customer relationship management skills.
• Ability to coordinate effectively with international HQ teams and cross-functional departments.
• Proactive, responsible, customer-oriented, and capable of working independently in a fast-paced environment.
• Willingness to travel within Pakistan when required.
• Proficient in MS Office and technical documentation.
• Good command of English, both written and spoken.

Preferred Qualifications

• Extensive experience with solar inverters, hybrid inverters, battery energy storage systems (BESS), or related products.
• Strong understanding of the Pakistani solar market, including local distributors, installers, EPCs, and service networks.
• Experience working for an international solar inverter or renewable energy company.
• Experience managing large-scale after-sales service operations and technical teams.
• Experience coordinating with overseas HQ teams, particularly in China.

How to Apply

Interested candidates are welcome to send their CV directly to:

Email: syedhamza.qamar@growatt.com

Please include the following information in your application:

• Position Applied For
• Expected Salary
• Earliest Start Date
• Current / Preferred Base Location