Customer Service Officer Outbound - Zong Project

Job Overview & Company Profile

Job Description:

Join Our Team as a Customer Service Officer (Outbound) – ZONG Project

Location: Lahore
Employment Type: Full-Time | Rotating Shifts | Work-from-Home
Compensation:

• Basic Salary: PKR 40,000
• Service Charges: PKR 9,000
• Work-from-Home Allowance
• Sales Commission (based on performance)

Are you ready to kick-start your career with one of Pakistan’s leading telecom service providers?
We’re hiring motivated, energetic, and tech-savvy individuals to join our Call Center Outbound Team for ZONG.

Job Responsibilities:

• Conduct Outbound calls to potential Zong customers
• Promote telecom products and services in a professional, persuasive manner
• Address customer queries and ensure satisfaction
• Achieve sales targets and performance KPIs
• Maintain call quality and update CRM systems accurately

Eligibility Criteria:

• Age: Below 28 years
• Education: Minimum Bachelor's degree (BA) Completed
• Languages: Excellent communication skills in Urdu
• Experience: Call Center Outbound experience is mandatory

Technical Requirements (for WFH):

• Stable internet connection
• Laptop/Desktop & Smartphone
• Power backup (UPS/Inverter)
• Quiet and dedicated workspace

Work Model:

• Work-from-Home (initial training + ongoing duties)

Why Join Us?

• Competitive salary package
• Monthly incentive bonuses
• Work-from-home allowance
• Gratuity (as per company policy)
• Fast-track promotion opportunities
• Flexible hybrid work model
• Supportive and growth-oriented team culture

Pay: From Rs40,000.00 per month

Work Location: In person

Position Details & Compensation

Application Instructions & How to Apply

1. Interested candidates meeting the criteria may apply online directly through the job posting on Indeed: Apply on Indeed
2. Ensure your updated CV/Resume highlighting relevant skills and previous experience is submitted.
3. Only shortlisted candidates will be contacted for further interview rounds.

Application Deadline: 17 October 2026