Customer Relationship Executive -fixed 6 Months Contract
IDEMIA
Verified
Private 1 Vacancies Both
Posted: 11 Nov 2026
|
Last date: 11 Dec 2026
3
views
Last date: 11 Dec 2026
Job Overview
Job Description
Job description:
Purpose
This role is responsible for maximizing customer satisfaction through effective contract delivery as well as generating revenue on Business as usual.Key Missions
- Manages BAU activities on assigned accounts
- First point of contact for customers
- Manages customer complaints and escalations
- Builds customer intimacy at all applicable levels of customer organization
- Develops a deep understanding of customers organization
- Supports integration of new products or services
- Customer Relationship Management
- Contract & SLA Management
- Product/Service Request Coordination & Implementation
- Issue Resolution & Escalation Management
- Reporting & Performance Tracking
- Process Improvement & Collaboration
- Provides customer insights to sales for forecasting and updates.
How to Apply
Interested candidates can submit their CV directly using the quick apply option. Candidates can also review openings on the official IDEMIA website.
Direct Email Submission
Send your CV to: careers@idemia.com
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Customer Relationship Executive -fixed 6 Months Contract
IDEMIA
Verified
Private Contract
1 Vacancies
30 days left
Salary / Scale
As per Govt Pay Scale
Education
As per Ad
Location
Karachi, Sindh
Deadline
11 Dec 2026
Job Description and Requirements
Job description:
Purpose
This role is responsible for maximizing customer satisfaction through effective contract delivery as well as generating revenue on Business as usual.Key Missions
- Manages BAU activities on assigned accounts
- First point of contact for customers
- Manages customer complaints and escalations
- Builds customer intimacy at all applicable levels of customer organization
- Develops a deep understanding of customers organization
- Supports integration of new products or services
- Customer Relationship Management
- Contract & SLA Management
- Product/Service Request Coordination & Implementation
- Issue Resolution & Escalation Management
- Reporting & Performance Tracking
- Process Improvement & Collaboration
- Provides customer insights to sales for forecasting and updates.
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