Our client FSC Integrated Services (Pvt.) Ltd. is looking for a Customer Service Phone Banking Representative in Karachi, Lahore

FSC Integrated Services (Pvt.) Ltd. is seeking enthusiastic, customer-focused, and motivated individuals for the position of Phone Banking Officer on behalf of one of Pakistan’s leading banks.

Locations: Lahore & Karachi

Position Details

• Qualification: Bachelor’s degree in Business, Commerce, Arts, or a related field
• Experience: Fresh graduates and candidates with up to 1 year of experience
• Job Type: Rotational Shifts
• Salary: PKR 45,000 per month + additional allowances and a comprehensive benefits package

Key Responsibilities

• Handle customer inquiries and provide assistance with banking services and transactions over the phone.
• Respond to customer questions, concerns, and requests promptly, professionally, and accurately.
• Deliver excellent customer service while maintaining a courteous and helpful approach.
• Ensure clear communication and a positive customer experience.

Required Skills

• Strong verbal and written communication skills.
• Basic computer proficiency and familiarity with common office applications.
• Good interpersonal skills and a customer-oriented mindset.
• Ability to work effectively in a rotational-shift environment.

Responsibilities

• Respond promptly and courteously to incoming customer calls regarding banking inquiries and service requests.
• Provide accurate information about bank products, services, and policies to customers.
• Handle customer complaints effectively by identifying concerns, investigating problems, and providing appropriate solutions.
• Maintain detailed and accurate records of each customer interaction in the company’s database.
• Ensure adherence to company guidelines, compliance standards, and quality assurance procedures during all customer interactions.
• Manage calls efficiently within stipulated timeframes while maintaining a high level of service quality.
• Identify opportunities to promote additional bank products or services based on customer needs and preferences.
• Collaborate with internal departments as needed to resolve complex customer issues.
• Continuously update knowledge of banking products, procedures, and regulatory requirements.
• Work flexible shifts as per schedule to provide coverage during peak call times.
• Maintain confidentiality and security of customer information at all times.
• Demonstrate professionalism and courtesy in all verbal and written communications.
• Participate in training sessions and team meetings to enhance skills and knowledge.
• Adapt quickly to new processes and technologies implemented by the company.