Purpose:

This role will be responsible to develop, document and streamline inter-departmental workflows, define departmental roles and responsibilities and ensure effective coordination, accountability and seamless execution of business processes to enhance overall operational efficiency.

Qualifications & Experience

• Bachelor’s or Master’s degree in any discipline
• 5–7 years of relevant experience in organizational workflow development, departmental role integration, inter-departmental coordination, process management and business operations
• Strong skills in stakeholder management, process documentation, analytical thinking and coordination.
• Excellent communication, follow-up and reporting skills.

Key Responsibilities

1. Inter-Departmental Integration: Develop and document workflows between departments to ensure smooth coordination, clear handovers, and efficient execution of activities.

2. Departmental Mandates: Define and document the scope, roles, responsibilities, and key deliverables of each department to ensure clarity and avoid duplication or gaps.

3. Process Alignment: Identify dependencies between departments and establish clear responsibilities, timelines, and accountability at each stage of the workflow.

4. Periodic Reviews: Conduct periodic reviews of departmental workflows and coordination mechanisms to identify bottlenecks, gaps, overlaps, and opportunities for improvement.

5. Process Improvement: Recommend and facilitate improvements to strengthen cross-functional coordination, operational efficiency, and accountability.

6. Implementation & Follow-up: Coordinate with relevant department heads to implement agreed improvements and monitor progress against action plans.

7. Operational Support: Assist the concerned Department Head with day-to-day operational coordination, follow-ups, documentation, and assigned tasks.

8. Reporting: Prepare periodic progress reports highlighting identified issues, agreed actions, pending matters, and improvement initiatives.