Phone Banking Officer
Job Overview
Job Description
Job Responsibilities:
- Answer calls in accordance with the minimum standards outlined in regulatory guidelines and bank policy.
- Respond to customers inquiries with accuracy and promptly, and share a report with the line manager.
- received customer complaints and immediately share them with the compliant resolution offier for resolution.
- Conduct customer feedback surveys and submit data with accuracy.
- Conduct outbound calls/campaigns as per provided guidelines.
- Follow up on customer calls where necessary, as and when guide by the line amanager.
- Perform any other task assigned by the line manager.
Qualifications:
Minimum Graduate (14 years of Education) B.A, B.Sc, B.Com, BBA or above
Experience:
Fresh / preferably 1 year experience in the Bank's Call Centre
Skills:
1- Basic knowledge of Microsoft Excel, Word and Power Point
2- Good Verbal and written Communication Skills
3- Basic Knowledge of call center operations
Behavioral Competency:
1- Empathetic listener
2- Professional integrity
3- Team Work
4- Courtesy
How to Apply
Interested candidates can submit their CV directly using the quick apply option. Candidates can also review openings on the official ASA Microfinance Bank (Pakistan) Limited website.
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Phone Banking Officer
Job Description and Requirements
Job Responsibilities:
- Answer calls in accordance with the minimum standards outlined in regulatory guidelines and bank policy.
- Respond to customers inquiries with accuracy and promptly, and share a report with the line manager.
- received customer complaints and immediately share them with the compliant resolution offier for resolution.
- Conduct customer feedback surveys and submit data with accuracy.
- Conduct outbound calls/campaigns as per provided guidelines.
- Follow up on customer calls where necessary, as and when guide by the line amanager.
- Perform any other task assigned by the line manager.
Qualifications:
Minimum Graduate (14 years of Education) B.A, B.Sc, B.Com, BBA or above
Experience:
Fresh / preferably 1 year experience in the Bank's Call Centre
Skills:
1- Basic knowledge of Microsoft Excel, Word and Power Point
2- Good Verbal and written Communication Skills
3- Basic Knowledge of call center operations
Behavioral Competency:
1- Empathetic listener
2- Professional integrity
3- Team Work
4- Courtesy
