Company Description

HBL is Pakistan’s leading bank and was the first commercial bank established in the country in 1947. Over the years, it has grown into a major private‑sector institution with an extensive branch network and a diverse range of financial services. HBL serves clients both within Pakistan and across international markets, offering opportunities to work with a broad customer base. The bank maintains high standards of integrity and customer protection, including a strict policy of never requesting personal data on public platforms or social media.

Role Description

The Relationship Manager is a full-time, on-site role based in Hyderabad. The role involves managing and growing a portfolio of clients by understanding their financial needs, recommending suitable banking products, and ensuring high-quality service. Daily tasks include building strong relationships with new and existing customers, handling inquiries, resolving issues, and coordinating with internal teams to deliver timely and accurate solutions. The Relationship Manager will track client activities, monitor account performance, and work toward business development targets while adhering to HBL’s compliance and risk management guidelines. This position requires consistent on-site collaboration with colleagues and direct interaction with customers at the branch.

Qualifications

• Strong customer relationship management and client service skills, with the ability to build trust and long-term partnerships.
• Sales and business development capabilities, including cross-selling and up-selling banking products to meet individual and branch targets.
• Good communication and interpersonal skills, with proficiency in presenting financial solutions clearly and professionally.
• Basic financial analysis, problem-solving, and decision-making skills for evaluating client needs and associated risks.
• Knowledge of retail and commercial banking products, banking operations, and regulatory and compliance requirements.
• Comfort with using core banking systems, CRM tools, and standard office software for maintaining accurate records and reports.
• Bachelor’s degree in Business, Finance, Economics, or a related field; relevant banking certifications are an advantage.
• Prior experience in relationship management, branch banking, or financial services is preferred.
• Ability to work in a fast-paced, customer-facing environment and collaborate effectively with branch and regional teams.